- Job details:
Business support
- Support the multi-channel sales team (chat, app, internal groups), handling requests quickly and accurately.
- Coordinate between Sales, IT, and Training to resolve any issues that arise.
- Monitor contract renewals, update and manage customer data on the system.
Operation & Process Improvement
- Proposing improvements to business support processes to enhance operational efficiency.
- Utilize technology and support in creating documents and forms to assist the sales team.
Customer support
- Receive and process after-sales requests, coordinating with relevant departments to resolve them promptly.
- Gather feedback from customers and the sales team to improve service quality.
- Job requirements:
Obligatory
- Graduated from university with a major in Business Administration, Insurance, Finance, or related fields.
- Effective and clear communication—being able to speak, write, and knowing how to choose the right channels to convey information.
- Proficiency in office tools and digital platforms: Excel, Google Workspace, internal apps — no need for retraining from scratch.
- Pay close attention to detail, be meticulous with data and processes — understand that one piece of misinformation can affect the entire chain.
- Proactively address issues and coordinate across departments — don't wait for instructions before acting when you know what needs to be done.
Prioritize
- Possess knowledge or experience in the insurance, finance, or B2C customer service sectors.
- Previous experience working in a startup environment or a fast-paced, multitasking work environment.
- Interested in technology and AI — willing to experiment with new tools to improve efficiency instead of sticking to manual methods.
- Benefits received:
As a fast-growing startup, we're flexible in our compensation structure — the most important thing is finding the right people:
- Competitive base salary based on skills and experience (negotiable).
- KPI Bonus: Performance-based bonus (monthly/quarterly/annual) based on job-specific metrics.
- Health insurance and benefits as per company policy.
- A flexible, results-oriented work environment.
- Being directly involved in the company's most crucial scale-up phase, working alongside the founding team from scratch.
- Opportunity for stock options/ESOP for long-term contributors (to be discussed when appropriate)
- Clear career path: Sales Support → Senior Support → Operations Executive
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