Receive and process customer booking/ticketing requests.
Remind customers of ticket issuance time and support in handling related issues.
Plan to remind customers before departure time, ensuring customers have full flight information.
Process ticket change/cancellation requests according to airline regulations.
Support customers with related information: baggage regulations, ticket prices, online/offline check-in procedures.
Support customers in handling emergency situations such as lost tickets, canceled/delayed flights, and itinerary changes.
Monitor and update airline promotions and policies to advise customers.
Coordinate with relevant departments to ensure effective customer service.
2. CANDIDATE REQUIREMENTS
Graduated from College or higher, priority given to majors related to tourism, aviation, customer service.
Minimum 2-3 years of experience in the field of airline ticket sales or services related to air transport, tourism, customer care
Proficient in using GDS (Global Distribution System) systems such as Amadeus, Galileo or websites of domestic airlines.
Proficient in office software (Word, Excel).
Good communication skills, flexible in handling situations.
Have the ability to work independently and work effectively in a team.
Priority is given to candidates with basic English communication skills.
Careful, honest, highly responsible and dedicated to work.
3. BENEFITS
Competitive salary, bonus based on performance.
Social insurance, health insurance, unemployment insurance according to State regulations.
Professional, dynamic working environment, with promotion opportunities.
Trained and regularly updated on airline tickets and policies.
Attractive welfare policy: bonuses for holidays, Tet, annual leave, company travel,
Visit Vietnam Tours tự hào là đơn vị hàng đầu trong việc tổ chức chương trình du lịch chuyên nghiệp và dịch vụ vé máy bay - visa
[Vietnamese] Visit Vietnam Tours tự hào là đơn vị hàng đầu trong việc tổ chức chương trình du lịch chuyên nghiệp và dịch vụ vé máy bay - visa