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Công ty TNHH CstNexus - English Customer Service

14,000,000 - 21,000,000 VND 0 VND

14,000,000 - 21,000,000 VND
  • Job information
  • Company information

Recruitment Information

Job Description

- Job details:

  • Receive and process customer/partner requests via chat.
  • Monitor and update order status, and assist in resolving operational and technical issues.
  • Verify and cross-check data; update information on the system, ensuring accuracy and timeliness.
  • Collaborate with relevant departments to resolve issues and improve service quality.
  • Propose improvement solutions to optimize operational processes and customer experience.
  • Participate in training programs on products, processes, and customer service skills.

- Job requirements:

  • Female, born in
  • Proficient in English communication (equivalent to IELTS 5.0+/B1 or higher).
  • Shift work is possible, with shifts rotating monthly.
  • They are responsible, proactive in their work, and able to handle pressure.
  • Basic Excel skills.

- Benefits received:

  • Salary: 14,000,000 – 21,000,000 VND/month.
  • Night shift allowance: 250,000 VND/shift
  • Attendance bonus: 1,000,000 VND/month .
  • 13th-month salary and performance bonuses as per company regulations.
  • Opportunity to participate in training programs ranging from basic to advanced levels.
  • Full social insurance, health insurance, and unemployment insurance benefits as per regulations.
  • The work environment is dynamic and professional; internal activities are organized regularly.

- Working hours:

  • Working in shifts (24/7 model), rotating shifts once a month.
    Day shift: 08:00 – 20:00.
    Night shift: 20:00 – 08:00 (the next day).
    Break time: 1 hour.
    Leave policy: 8 days off per month, flexible scheduling available (please notify manager in advance).

[Vietnamese]
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  • Overview
  • Jobs 1
  • Company size

    20 - 99 people

  • Contact

    Nguyễn Trần Như Quỳnh

  • Address

    G-BLK-6B Tầng G, The Manor 1, 91 Nguyễn Hữu Cảnh, Phường Thạnh Mỹ Tây